DOVER, DEL. — Citizens interested in knowing more about the performance of the Delaware Department of Transportation (DelDOT) can now scan an online dashboard on the agency's website that measures a variety of key service indicators in four general areas: condition, customer service, performance, and safety. Various gauges within each of the measurement areas show agency performance statewide, by agency division, by county, or by mode of transportation.
The new dashboard is accessible from the agency's home page (www.deldot.gov).
"One of my goals as secretary is to cultivate a culture at DelDOT that sets clear performance targets, shares them publically and measures our success in serving taxpayers," said DelDOT Secretary Shailen Bhatt. "Creating a dashboard on our website with up-to-date information on how well we are doing as an agency is one of the ways we can be more focused in our approach to serving citizens, saving money, and becoming more accountable for the job we do each day."
Examples of information to be found on the DelDOT dashboard include the following:
• As of December 2011, the percentage of bridges statewide rated in good or fair condition was 89 percent.
• 91 percent of road users felt the state's transportation system met their needs, as measured in a 2009 customer satisfaction study.
• As of March 2012, the statewide overall wait time for DMV offices was 14 minutes.
• There have been 16 traffic fatalities on Delaware roads as of March 27 of this year.
DelDOT's dashboard will be refreshed and expanded as performance targets are set and more data becomes available.